Privacy Policy

Effective Date

18/07/2025

Who We Are

TrustWorki is the data controller.
Contact: hello@trustworki.com

What Data We Collect

• Contact Information: Name, email, phone
• Booking Details: Company info, payment details (processed securely via third party)
• Diagnostic Data: Confidential HR insights, team sentiment, and related feedback collected during the C3PO pilot or full delivery
• Communication Data: Emails, messages, or support queries

Lawful Basis for Processing

We process data:

• To fulfil service agreements (legitimate interest & contract)
• With your consent (e.g. newsletter sign-ups)
• To comply with legal obligations

How We Use Your Data

• To deliver workshops, mentoring, and diagnostic services
• To respond to enquiries and provide support
• To improve service delivery and user experience

Data Sharing

We may share your data with:

• Payment processors (e.g. Stripe)
• Cloud-based platforms we use for delivery and communication
• Partners under data protection agreements (e.g. facilitators)

Data Retention

We retain data only as long as needed for delivery or legal compliance.
You may request deletion at any time unless a legal obligation requires otherwise.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to processing or request data portability

To exercise your rights, contact: hello@trustworki.com

Cookie Policy

We only use strictly necessary cookies to enable:

• Booking sessions
• Secure payment
• Essential site functionality

We do not use:

• Analytical cookies
• Marketing/tracking cookies
• Personalised advertising cookies

You can manage your browser settings to block cookies, but this may impact your experience using our site.

Changes to This Policy

We may update this policy periodically.
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The latest version will always be available on our website with an updated effective date.

Additional Security and Data Handling

• All data is securely stored within EU-based servers.
• The platform is protected using industry-standard encryption, regular security monitoring, and secure user authentication protocols.
• Diagnostic data collected through the pilot is stored securely and access is strictly limited to authorised personnel involved in service delivery.
• Data is anonymised or pseudonymised where possible to protect confidentiality.
• Diagnostic data is submitted voluntarily by users through forms and surveys.
• Any usage statistics or feedback collected for internal improvements is anonymised or pseudonymised where appropriate.
• We may use third-party cloud infrastructure, security monitoring, and communication services (e.g. hosting providers or email platforms) to deliver the platform, all of which are bound by strict data protection agreements and operate within the EEA or in jurisdictions with adequate safeguards.
• The platform may use essential session cookies for login authentication. These do not track user behaviour and are required for secure access.

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