What is employee engagement?  Simply, treat people like responsible adults!  Does it pay off? Yes – higher productivity, better-quality products and increased profitability (Gallup).  In a nutshell, clearly and transparently set strategic direction, give your wonderful talent the tools they need to get the work done, then simply get out of the way.

Sounds easy, yet employee engagement globally is at an all-time low, two years running, according to Gallup.  What can you do about it, as a leader or an Organisation?  How about building trust into the foundations of your organisational culture and human connections; here’s the science behind it and some behaviours to build into your leadership toolkit to enhance engagement in your teams.

The neuroscience of trust:

In his HBR article ‘The Neuroscience of trust’ research by Paul J. Zak reveals how trust is not just a social construct but a biological imperative; he also highlights the role of oxytocin, a brain chemical that fosters collaboration and teamwork. By measuring oxytocin levels in various situations, firstly in laboratory setting then in the workplace, Zak identified eight key management behaviours that can build a culture of trust in the workplace.

8 Key Leadership behaviours to build trust:

1. Recognise excellence: Acknowledge and celebrate achievements

2. Induce “challenge stress”: Encourage employees to tackle challenging tasks

3. Give discretion: Allow autonomy in how tasks are performed

4. Enable job crafting: Let employees shape their roles

5. Share information broadly: Promote transparency

6. Intentionally build relationships: Foster connections among team members

7. Facilitate whole-person growth: Support personal and professional development

8. Show vulnerability: Leaders should be open and authentic

These behaviours stimulate oxytocin production, enhancing trust and engagement. By treating employees like responsible adults and providing the right environment, managers can create a happier, more loyal, and productive workforce. This approach not only boosts morale but also drives better performance and innovation.  Who doesn’t want this level of trust, happiness, engagement and increased positive business outcomes in the workplace?  #trustmatters

Read the full article here: The Neuroscience of Trust (hbr.org)

#Neuroscience #Trust #Leadership #EmployeeEngagement #WorkplaceCulture #psychologicalsafety #trustworki #performance #teamperformance #culture